The AI File Converter service support center contains detailed explanations of pricing rules, file size limits, personal data protection standards, and special Telegram ecosystem features.

1. Key Pricing Principles and Limits

The service is designed using a transparent Freemium model, allowing you to comfortably handle daily conversion tasks without a mandatory subscription or monthly fee:

  • Basic Free Access: Each user receives 5 free operations daily for any supported formats up to 20 MB in size. The counter resets every day at midnight (00:00 UTC).
  • Paid Mode for Heavy Files: Files from 20 to 100 MB or conversions exceeding the daily limit are charged per item: the base cost is $0.02 USD per operation plus $0.001 USD for each megabyte exceeding 20 MB.
  • Hardware Limit: The maximum incoming file size is limited to 100 MB to prevent server overload and Celery queue congestion.

2. Payment Security and Account Balance

Balance top-ups are processed via secure gateways without collecting or storing payment details on the bot's side. Users have access to 4 independent payment channels: native Telegram Stars (XTR), bank cards via Lava.top, the CryptoBot crypto gateway (USDT, TON, BTC), and international acquiring via Tribute (Visa/Mastercard World).

You can check your current balance, remaining free quotas for today, and transaction history at any time directly in the bot using the /billing command.

3. Secure File Storage Policy (15 Minutes)

We strictly comply with European data protection standards (GDPR) and guarantee complete confidentiality of the processed documents and media files:

  • All operations are performed in isolated Docker containers without permanent storage on the server.
  • User files are stored in a temporary isolated buffer exclusively for the duration of the active working session — no more than 15 minutes (900 seconds).
  • After the 15-minute timer expires, the background system daemon permanently deletes both original and converted files from the disk. Data recovery is impossible.
  • Through the /privacy command, users can export a machine-readable archive of their data in JSON format in one click (Art. 20 GDPR) or completely erase their account from the database (Art. 17 GDPR).

4. Special Telegram Features and Support

In addition to standard format changing, the bot provides specialized Telegram multimedia tools: creating round video messages (VIDEONOTE), converting sound into native voice messages with a spectrogram (AUDIONOTE), extracting audio tracks from video into MP3, and optical text recognition from scans and photos (OCR).

If you have any questions, the bot features a round-the-clock free AI Concierge (the "🆘 AI Help" button), as well as direct communication with technical support via the /support command.

How many files can I convert for free?

Each user receives 5 free conversions daily. The quota counter automatically resets every day at midnight UTC time (00:00). The free tier applies to any files of supported formats up to 20 MB in size.

What maximum file size does the service support?

In the free mode, files up to 20 MB are accepted. If you have funds on your balance, the limit increases to 100 MB. The bot does not accept files over 100 MB to protect server hardware resources.

How much does conversion cost beyond the free limit?

If the daily limit is exhausted or the file size exceeds 20 MB, the conversion is paid from your balance: the base price is $0.02 USD per file plus $0.001 USD for each megabyte over 20 MB (for example, a 50 MB file costs: $0.02 + 30 * $0.001 = $0.05 USD).

How to top up the balance in the Telegram bot?

Top-up is available via the /buy command or through the "Personal Account" button. 4 payment methods are supported: Telegram Stars (in the messenger app), bank cards / SBP (Lava.top), cryptocurrency USDT, TON, BTC (CryptoBot), and international Visa / Mastercard cards (Tribute).

How to check my balance and remaining quota?

Send the /billing command to the bot or click the "💰 Personal Account" button in the main menu. The bot will show your current balance in USD, the number of remaining free attempts for today, and the total number of completed conversions.

Where are my files stored and who has access to them?

Files are processed in isolated temporary containers. Access to the contents of documents, photos, and videos is completely restricted for service personnel and third parties. File contents are never used to train artificial intelligence models.

How long are files stored on the server?

Original and converted files are saved on the server only for the duration of the active working session — no more than 15 minutes (900 seconds). This is necessary so that you have time to download the result or choose another format without re-uploading. After 15 minutes, files are permanently deleted by an automatic cleanup process.

How to delete operation history or export my data?

A special privacy management menu is available in the bot via the /privacy command (GDPR): the "Export my data" button creates an archive in JSON (Art. 20 GDPR), "Clear history" erases the operation log, and "Delete account" permanently deletes the profile and all data from the database (Art. 17 GDPR).

How to convert a regular video into a round video message?

Send a video (MP4, MOV, AVI) to the chat with the bot and click the "➔ VIDEONOTE" button. The bot will automatically crop the video to the center into a 1:1 square, optimize the frame rate, and send a native round video message for forwarding to chats and channels.

How to turn an audio file into a voice message with a waveform?

Send an audio recording or music of any format (MP3, WAV, FLAC, M4A) and select the "➔ AUDIONOTE" button. The file will be transcoded into OGG Opus format with an interactive audio wave and support for accelerated playback (1.5x / 2x).

How to recognize printed text from a photo or scan (OCR)?

Send an image (PNG, JPG, WEBP) or scan copy and select the target format "➔ OCR". The optical recognizer will extract the printed text and send it directly in the message and as a separate TXT text file.

How to get a bonus balance for conversion for free?

The service has a referral program (/ref command): you receive $0.20 USD to your balance for each invited friend who launches the bot for the first time, and the invited friend immediately receives a welcome bonus of $0.10 USD upon registration.

How to activate a gift promo code?

Send the command /promo CODE or simply send the received promo code as a message in the chat with the bot. The balance will be credited instantly.

What to do if a file resulted in an error during conversion?

Most often, errors are related to file structure damage, a password set on a PDF document, or a rare exotic codec. Try clicking the resend button or contact support.

How to consult with the built-in AI assistant?

A free 24/7 AI Concierge operates in the bot. Click the "🆘 AI Help" button in the menu and ask any question in text or voice — the neural network will reply in your language and help you figure out formats and settings.

How to contact the project technical support?

To contact support, you can use: the support Telegram bot @ai_robot_support_bot, email [email protected], and the feedback form on the official website ai-robot.us/contacts/.